Lemax Village Houses have many moving parts and pieces and should always be handled with the utmost care. We here at Sissy n' Scooter Merriments do test everything, and inspect all items before they are packed and shipped to you. If you order has arrived with an issue please see below the best resolution to your issue.
1. Broken items: Figure broken, item chipped off, physical damage to item. Email us to begin a claim. Retain all packaging and damaged item.
2. Malfunctioning items: Sound issues with music, moving pieces not moving, lighted items not illuminating. LEMAX.com has an 18 month limited warranty on malfunctioning pieces. Visit LEMAX.com - go to #LEMAX - then SUPPORT.
3. Returns: For all other issues we offer a no questions asked 7 day return policy, however customer will be responsible for the return shipping and the original shipping fee is NON-REFUNDABLE. To return you must email us @ sissynscooter@gmail.com to obtain an Return Authorization #. We do not use social media messenger services, so do not message us on social media.
1. Broken items: Figure broken, item chipped off, physical damage to item. Email us to begin a claim. Retain all packaging and damaged item.
2. Malfunctioning items: Sound issues with music, moving pieces not moving, lighted items not illuminating. LEMAX.com has an 18 month limited warranty on malfunctioning pieces. Visit LEMAX.com - go to #LEMAX - then SUPPORT.
3. Returns: For all other issues we offer a no questions asked 7 day return policy, however customer will be responsible for the return shipping and the original shipping fee is NON-REFUNDABLE. To return you must email us @ sissynscooter@gmail.com to obtain an Return Authorization #. We do not use social media messenger services, so do not message us on social media.
Wecome to 2023! Important info!
PRE-ORDERS
We are now accepting phone orders 509-701-0505
We have just placed our annual order. Starting February 1 we will begin accepting preorders, we will be updating the site with all the new products (Spookytown first). All new 2023 products will arrive at Sissy n' Scooter Merriments anytime between July - October. It is out of our control when it arrives. Supply chain issues and production coming from China has been erratic to say the least. Of course, we will be updating the site with a more accurate date when we get notification the inventory has been dispatched to us.
We do collect payment in full on pre-orders. If the website says "Coming Soon" next to the item AND there is an "add to cart" button the item is available to preorder. If it states sold out and "Coming Soon" after February 1 then we have indeed pre-sold all stock coming in. If your pre-order contains any IN-STOCK items (items that do NOT say Coming Soon next to them), those will ship with your pre-order in one shipment. We advise placing separate orders, if you want "In-Stock" items shipped right away.
PRE-ORDERS
We are now accepting phone orders 509-701-0505
We have just placed our annual order. Starting February 1 we will begin accepting preorders, we will be updating the site with all the new products (Spookytown first). All new 2023 products will arrive at Sissy n' Scooter Merriments anytime between July - October. It is out of our control when it arrives. Supply chain issues and production coming from China has been erratic to say the least. Of course, we will be updating the site with a more accurate date when we get notification the inventory has been dispatched to us.
We do collect payment in full on pre-orders. If the website says "Coming Soon" next to the item AND there is an "add to cart" button the item is available to preorder. If it states sold out and "Coming Soon" after February 1 then we have indeed pre-sold all stock coming in. If your pre-order contains any IN-STOCK items (items that do NOT say Coming Soon next to them), those will ship with your pre-order in one shipment. We advise placing separate orders, if you want "In-Stock" items shipped right away.
We now offer FREE SHIPPING on orders over $1,000. Be sure to use the coupon code FREESHIP at checkout.